Frequently asked questions

What is moissanite?

Moissanite is a gemstone that was first discovered in 1893 by Nobel Prize-winning scientist Dr. Henri Moissan. It is composed of silicon carbide and is known for its brilliance, fire, and durability.

How does moissanite compare to diamonds?

Moissanite shares many similarities with diamonds, including brilliance and durability. However, moissanite has different optical properties and is typically more affordable than diamonds.

Are moissanite diamonds ethical and sustainable?

Yes, moissanite diamonds are considered ethical and sustainable because they are created in a laboratory environment rather than mined from the earth. This eliminates the environmental and social impact associated with traditional diamond mining.

Do moissanite diamonds come with a certificate?

At Banavilla, our TripleX Moissanite Diamonds are exclusively selected for their exceptional quality and are not accompanied by a traditional diamond certificate. However, our lab-grown diamonds come with an IGI certificate.

How do I care for moissanite jewelry?

Moissanite is a durable gemstone, but it still requires proper care to maintain its brilliance. We recommend cleaning moissanite jewelry regularly with mild soap and warm water, and avoiding harsh chemicals and abrasive cleaners.

Can moissanite diamonds be resized or repaired?

Yes, moissanite diamonds can be resized and repaired by a qualified jeweler. However, it's essential to work with a professional who has experience working with moissanite to ensure the integrity of the stone is maintained.

What is the difference between moissanite and cubic zirconia?

Moissanite and cubic zirconia are both diamond simulants, but they have different chemical compositions and optical properties. Moissanite is composed of silicon carbide and has higher brilliance and durability than cubic zirconia.

Can I customize my moissanite jewelry?

Yes, we offer customization options for our moissanite jewelry, allowing you to create a unique and personalized piece that reflects your style and preferences. Contact us to learn more about our customization services.

What is the shipping and return policy?

We offer free shipping on all orders within the U.S.. Additionally, we accept free returns within 30 days of delivery for a full refund or exchange. For more information, please refer to our Shipping policy and Return Policy page.

How can I contact customer support?

If you have any questions or need assistance, our customer support team is here to help. You can reach us by LiveChat or email at info@banavilla.com. We strive to respond to all inquiries promptly and efficiently.