Dovie Sole

Shipping Method and Fees:

• At this time, we only offer shipping within the United States.
• We do not ship to P.O. boxes or APO/FPO addresses.

If you have any questions or concerns regarding your order or our shipping policy, please don't hesitate to contact our customer service team at info@banavilla.com We're here to help!

30 Days Free Return

• To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging.
• Customized or personalized items may not be eligible for return unless they arrived damaged or defective.

At Banavilla, we stand behind the quality and craftsmanship of our moissanite stones. We're proud to offer a lifetime warranty on all moissanite stones purchased directly from our store. Please review the following terms and conditions of our warranty policy:

1. Coverage:

• Our lifetime warranty covers any defects in materials or craftsmanship of our moissanite stones, including chips, cracks, or damage under normal wear and tear conditions.
• The warranty applies to moissanite stones purchased directly from our online store, marketplace and is non-transferable.

2. Exclusions:

• This warranty does not cover damage resulting from accidents, misuse, improper care, or unauthorized repairs or modifications.
• Normal wear and tear, including scratches and abrasions, are not covered under this warranty.
• Loss or theft of the moissanite stone is not covered under this warranty.

3. Warranty Claims:

• To initiate a warranty claim, please contact our customer service team at info@banavilla.com. with your proof of purchase and a detailed description of the issue.
• Our customer service team will assess the claim and provide instructions on the next steps for repair or replacement, if applicable.

4. Repair or Replacement:

• If a defect in materials or craftsmanship is confirmed under the terms of this warranty, we will repair or replace the moissanite stone at no additional cost to you.
• If the original moissanite stone is no longer available, we reserve the right to replace it with a similar stone of equal value.

5. Limitation of Liability:

• Our liability under this warranty is limited solely to the repair or replacement of the moissanite stone as outlined in this policy.
• We are not liable for any incidental or consequential damages resulting from the use or inability to use the moissanite stone covered under this warranty.

6. Policy Updates:

• We reserve the right to update or modify our warranty policy at any time. Any changes will be effective immediately upon posting to our website.

By purchasing moissanite stones from Banavilla.com, you agree to abide by the terms and conditions of this warranty policy.

Thank you for choosing Banavilla.com for your moissanite jewelry needs. We're committed to providing you with quality products and exceptional service for a lifetime of enjoyment!