Evelyn 2ct Round Diamond with Hidden Halo Engagement Ring

At Banavilla, we strive to provide a seamless and hassle-free shopping experience for our customers. Below, you'll find important information regarding our shipping procedures, including delivery times, shipping options, and fees:

1. Processing Time:

• Orders are typically processed and shipped within 3 business days (excluding weekends and holidays) from the date of purchase.
• Please note that processing times may vary depending on product availability, customization requests, or other factors. We'll do our best to keep you informed of any delays.

2. Shipping Method and Fees:

3. Order Tracking:

• Once your order has been shipped, you'll receive a shipping confirmation email containing tracking information.
• You can use this tracking information to monitor the status of your shipment and estimate its arrival date.

4. Shipping Restrictions:

• At this time, we only offer shipping within the United States.
• We do not ship to P.O. boxes or APO/FPO addresses.

5. Questions or Concerns:

• If you have any questions or concerns regarding your order or our shipping policy, please don't hesitate to contact our customer service team at info@banavilla.com We're here to help!

6. Policy Updates:

• We reserve the right to update or modify our shipping policy at any time. Any changes will be effective immediately upon posting to our website.

By placing an order with banavilla.com, you agree to our shipping policy as outlined above.

Thank you for choosing Banavilla.com

At Banavilla.com, we want you to be completely satisfied with your purchase. If for any reason you're not satisfied with your order, we offer free returns within 30 days of delivery. Please review the following guidelines to ensure a smooth return process:

1. Eligibility:

• To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging.
• Customized or personalized items may not be eligible for return unless they arrived damaged or defective.

2. Initiate a Return:

• To initiate a return, please submit a return request by following the instructions below:

3. Return Shipping:

• For eligible returns within the 30-day window, we'll provide you with a prepaid return shipping label. Simply affix the label to your package and drop it off at the nearest shipping carrier location.
• Please ensure that your return package is securely packaged to prevent damage during transit.

4. Refund Process:

• Once your return is received and inspected, we'll send you an email notification to confirm receipt of your returned item.
• If your return is approved, a refund will be processed to the original method of payment within 3 business days. Please note that it may take additional time for the refund to reflect on your bank or credit card statement.

5. Exchanges:

• If you wish to exchange your item for a different size, style, or color, please indicate your preference when initiating the return. Our customer service team will assist you with the exchange process, subject to product availability.

6. Non-Refundable Items:

• Gift cards, promotional items, and final sale items are non-refundable and not eligible for return.

7. Questions or Concerns:

• If you have any questions or concerns regarding our return policy or the return process, please don't hesitate to contact our customer service team at  info@banavilla.com. We're here to help!

By placing an order with Banavilla.com, you agree to our return policy as outlined above.

Thank you for choosing Banavilla.com.

At Banavilla, we stand behind the quality and craftsmanship of our moissanite stones. We're proud to offer a lifetime warranty on all moissanite stones purchased directly from our store. Please review the following terms and conditions of our warranty policy:

1. Coverage:

• Our lifetime warranty covers any defects in materials or craftsmanship of our moissanite stones, including chips, cracks, or damage under normal wear and tear conditions.
• The warranty applies to moissanite stones purchased directly from our online store, marketplace and is non-transferable.

2. Exclusions:

• This warranty does not cover damage resulting from accidents, misuse, improper care, or unauthorized repairs or modifications.
• Normal wear and tear, including scratches and abrasions, are not covered under this warranty.
• Loss or theft of the moissanite stone is not covered under this warranty.

3. Warranty Claims:

• To initiate a warranty claim, please contact our customer service team at info@banavilla.com. with your proof of purchase and a detailed description of the issue.
• Our customer service team will assess the claim and provide instructions on the next steps for repair or replacement, if applicable.

4. Repair or Replacement:

• If a defect in materials or craftsmanship is confirmed under the terms of this warranty, we will repair or replace the moissanite stone at no additional cost to you.
• If the original moissanite stone is no longer available, we reserve the right to replace it with a similar stone of equal value.

5. Limitation of Liability:

• Our liability under this warranty is limited solely to the repair or replacement of the moissanite stone as outlined in this policy.
• We are not liable for any incidental or consequential damages resulting from the use or inability to use the moissanite stone covered under this warranty.

6. Policy Updates:

• We reserve the right to update or modify our warranty policy at any time. Any changes will be effective immediately upon posting to our website.

By purchasing moissanite stones from Banavilla.com, you agree to abide by the terms and conditions of this warranty policy.

Thank you for choosing Banavilla.com for your moissanite jewelry needs. We're committed to providing you with quality products and exceptional service for a lifetime of enjoyment!